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I can’t reach my account, apparently your website is down! How do you keep all my data safe? I can’t login to my account, how do I retrieve my password? How do I create my account? How do I delete my account? Hey, where is my password reset information? I haven't received any mails. Do I need an account to place an order?
Which payment methods do you accept? How do I make a payment though? I forgot to save payment data and I can’t find any order confirmation mails with my invoice. What should I do now? How can I change the payment method? Do I need to confirm my payment? How do I confirm it? I’ve sent you a wrong MTCN control number/reference number or I need to update my payment information, what should I do next? Will I get a confirmation you’ve received my payment? Why wasn't my Western Union picked up yet? Do I have to choose deposit in bank account or cash pick up when I make a money transfer? What about Bitcoin? I am having troubles using it.
Shipping and delivery
How soon you will ship my order? Do I have to sign for the package? Will you send me a tracking number for my shipment(s)? When should I receive it? My online tracking information is not updated for a while or my tracking number shows that the package was delivered but I haven't received it. Hey, you’ve sent me multiple tracking numbers, which is the correct one? Do you offer a reship policy in case of seizure? Do you reship the products that were damaged during the transportation? Do you offer express shipping? Can I use a P.O. Box? How about an APO or FPO address? Do I have to use a real name and address for the delivery? I am still worried. How do you wrap the shipments? Why my tracking number is not working? Shipping cost? Can I return my order?
Products and Website