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FAQ
How can I track my package?
After you received a tracking number you can go to a carrier site like USPS.com and press track package there, it will show a status of your delivery.
If you do not know your carrier, we recommend to use one of the following tracking services :
https://www.17track.net/en
https://www.trackingmore.com/
Please keep in mind, tracking numbers are always poorly updated and can be seen almost on any regular international shipping tracking service. The tracking information usually updates when it arrives to the customs of destination country. After that, it is a matter of several days to receive it.
e.g. - “Origin Post preparing dispatch” is often an incorrect status as the package has long left origin country but will only update and change status once it will reach destination customs.
Related questions
When will you ship my order?
My package has been handed to the carrier but I don’t have a tracking number.
What are my delivery options?
Can I choose expedite shipping services like UPS, DHL, Fedex?
How much is the shipping cost?
How long does delivery take?
My country is not on the list.
Should I use my real name in the address?
My tracking number does not work.
My package is sitting in the origin country/ has a status “Label created” or “Preparing to dispatch”.
My order has not arrived.
I have missed my delivery... / My tracking number has Alert/Failed delivery attempt status.
My package is being returned to sender.
Can you ship to PO box, APO addresses?
Can I change my delivery address?
Are your packages discreet enough?
Do you require a signature?
My package is being held in customs.
What if my package will be seized? Can my address be flagged?
Do you ship HGH/HCG frozen?
My Package is sitting in California
Do I need to pay taxes if I order to EU? Do you provide invoices?