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FAQ
How to place an order?
The ordering process is similar to that of many popular online stores. Simply follow these steps:
1. Add Products to Cart:
- Click the 'Add to Cart' button next to the desired product.
2. View Cart:
- Navigate to the cart located in the top menu bar.
3. Review Cart Contents:
- In the cart, review all added products, their quantities, and the total (inclusive of shipping fees* and applied discounts).
- If you have a promo code, apply it in the dedicated field**.
4. Choose Payment Method:
- Select your preferred payment method.
5. Enter Personal Details:
- Carefully provide your real name and address.
6. Continue and Confirm:
- Press 'Continue.'
- Review your details; add any extra information in the COMMENT field if needed.
- If everything is correct, press 'PLACE YOUR ORDER.'
7. Payment Details:
- You'll be redirected to the Payment details page.
8. Confirmation Email:
- A system confirmation email will be sent (please do not delete it).
9. Payment Instructions:
- Carefully read all instructions and ensure payment is made within 5 days.
IMPORTANT NOTICE: Orders must only be placed on our official website after logging in with payment details generated within your account. Beware of fraudulent activities.
*Shipping fees vary between different warehouses and may multiply if you order from multiple locations.
**Please be aware that discounts are provided in the internal store currency - Bonus Coins, which you can either use immediately or exchange later for free items: 1 Bonus Coin = 1 USD.