home FAQ ISSUES / RESHIP & REFUND I have received a seizure letter.

I have received a seizure letter.

There is no need to worry. We are in this business for more than 13 years and worst case scenario we have heard for seizures of packages was a basic seizure notice. Including for orders containing more than 50 vials.

 

Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs. Therefore, an address flag is impossible since the volume is simply to big for them to analyze each case in depth.

 

Our store offers the most permissive reship policy on the AAS market. For most countries we offer unlimited reship policy. If your package is stuck in customs for more than 30 days, please contact our customer line to investigate the case and initiate a reship.

 

In case you have received a seizure letter please:

  • take a high quality photo (120dpi) of ENVELOPE received from customs or FDA with receiver name

  • take a high quality photo (120dpi) photo of the LETTER received from customs or FDA with receiver name


Upload both images to an image upload site like https://imgur.com/upload or https://ibb.co (please DO NOT set the image autodele option on!) and send us links with an order number to investigate the case and initiate a reship/refund.

 

To get a link please proceed as follows:

- open the site https://imgur.com/upload or https://ibb.co

- push browse to choose photo/video to upload

- wait it to be uploaded and push HIDDEN
- copy the link from the pop up window and send us

 

IMPORTANTTo confirm a seizure, please include both letter and envelope. Otherwise, our standard 60 days re-shipping policy will be applied.

 

 

 

 

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