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home FAQ ISSUES / RESHIP & REFUND I received wrong items.

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I received wrong items.

We are sorry for this inconvenience. Human factor can play its role and you can receive wrong products or even a wrong package by mistake. If that’s the case, please upload a photo of received items to an image upload site like https://imgur.com/upload or https://imgbb.com and send us a link with the order number so we can promptly take care of your situation. Please be advised, the issue can be reported only within 30 days after receiving the package, please thoroughly check everything upon receiving.



IMPORTANT:

- Re-shipping of products is only possible once substantial evidence is provided by customers. Please submit a high-resolution photo showing the received products taken with a regular camera or a smartphone (multiple pictures are recommended)
- Low-resolution, cropped or edited pictures will be rejected.

 

 

Related questions

I have received a seizure letter. My package is lost. My product is of a poor quality / My product is under-dosed. My product appears to be frozen / to have crystallized. My products got damaged. My order is not complete. I have ordered vials and received amps. I want a refund / reship.
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