home FAQ DELIVERY & SHIPPING My package has been handed to the carrier but I don’t have a tracking number.

My package has been handed to the carrier but I don’t have a tracking number.

For safety reasons we provide tracking numbers only after the customs clearance in origin country has been completed. This process can take some time due to the nature of the product, export licenses and the daily dispatch limit imposed by local authorities to some of our carriers. Also, please consider national holidays and emergency situations like Covid-19. All of these can tremendously impact delivery and dispatch time. As soon as we receive the tracking number, it will be uploaded to your account by our team and status will be changed to “Shipped”. An email will be sent as well.

Related questions