FAQ

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ACCOUNT (8) PRODUCTS & STOCK (9) PLACING AN ORDER (7) PAYMENT & BTC (16) DELIVERY & SHIPPING (23) ISSUES / RESHIP & REFUND (9) COMMUNITY & TELEGRAM (6) PROMOS & BONUS COINS (8) STEROIDIFY (7)

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My package is lost.

If you have not received a package after 30 days have passed from a dispatch date and there is no recent movement on the tracking number, please contact our customer support line to investigate the case and in case of confirmed loss initiate a reship.

COVID-19 IMPACT ALERT

During Covid-19 outbreaks, as a temporary measure, we are forced to change our policy to 60 days. We expect to change it back to 30 days as soon as globally, all Covid-19 restrictions will be cancelled / dropped.

Related questions

I have received a seizure letter. My product is of a poor quality / My product is under-dosed. My product appears to be frozen / to have crystallized. My products got damaged. My order is not complete. I received wrong items. I have ordered vials and received amps. I want a refund / reship.

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