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home FAQ ISSUES / RESHIP & REFUND My products got damaged.

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My products got damaged.

If your products got damaged during transportation, please take and upload a photo to an image upload site like “https://imgur.com/upload” or "https://imgbb.com" and send us a link so we can promptly take care of your situation and reship the broken item asap.

Please be advised, the issue can be reported only within 30 days after receiving the package, please thoroughly check everything upon receiving.

We cannot accept low resolution, cropped or edited pictures as proofs. We need a simple picture (multiple pictures are recommended), taken with a regular modern smartphone or digital camera.

 

Related questions

I have received a seizure letter. My package is lost. My product is of a poor quality / My product is under-dosed. My product appears to be frozen / to have crystallized. My order is not complete. I received wrong items. I have ordered vials and received amps. I want a refund / reship.
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