After we confirm the payment usually it takes up to 24-48 hours for us to prepare your package for dispatch. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays, which are different from warehouse to warehouse. After we dispatch a package, a status of your order should change to “Handed to the carrier”.  

How can I track my package? My package has been handed to the carrier but I don’t have a tracking number. What are my delivery options? Can I choose expedite shipping services like UPS, DHL, Fedex? How much is the shipping cost? How long does delivery take? My country is not on the list. Should I use my real name in the address? My tracking number does not work. My package is sitting in the origin country/ has a status “Label created” or “Preparing to dispatch”. My order has not arrived. I have missed my delivery... / My tracking number has Alert/Failed delivery attempt status. My package is being returned to sender. Can you ship to PO box, APO addresses? Can I change my delivery address? Are your packages discreet enough? Do you require a signature? My package is being held in customs. What if my package will be seized? Can my address be flagged? Do you ship HGH/HCG frozen? My Package is sitting in California Do I need to pay taxes if I order to EU? Do you provide invoices?