If your package was lost (hasn't been delivered after 60 days from a dispatch date) or seized, you are alligable to ask for a reship or refund. Please contact our customer service with all details : seizure letter/envelope face side (please do not dispose an envelope upon receiveing seizure letter), tracking number, order number and our team will promtly take care of your situation*.

Please note, for safety reasons we do not provide cash refunds, the refund can be made only in store credit to your prepaid wallet. 

*Seized Packages shipped from the EU Warehouse 3 can be reshipped only if an alternative shipping address is provided. The package can be re-shipped after receiving a letter from customs or 75 days after dispatch have passed. This is a temporary measure since US customs is highly overloaded lately and packages can be stuck in there for weeks and then pass it successfully.

*Any undelivered package can be claimed only within 360 days after the dispatch date. We can't accept it later since it is very difficult to investigate after such long period of time.