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My order has not arrived.

If your order has not arrived within 60 days have passed from the dispatch date (date of the first tracking information line) please write to our Customer Support and we will start an investigation with the carrier to confirm a seizure or loss and reship your package.

Please note that we cannot intervene before 60 days have passed from its dispatch date. These are the international post regulations in terms of time limit for a complaint or investigation to be launched.

Also please be aware that your order can have more than 1 package and tracking number. Usually we ship 1 package per warehouse and thus the tracking number count usually follows the warehouse number.

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