If you're missing something from your order, first you need to check if there is any other package(s) in route. To do that, please go to your account, find your order on “My orders” page, press “details” and it will show you all assigned tracking numbers.

If you received and carefully checked all packages with no success, please upload a photo of all the package content to an image upload site like https://imgur.com/upload or https://imgbb.com and send us a link with the order number so, we can promptly take care of your situation. We'll also have to start an investigation with our shipping department cause all products are photographed before they are placed in the package! A kind reminder, the issue can be reported only within 30 days after receiving the package.

In rare cases it is also possible that some products can run out of stock before we can ship it. In this case we will ship the second package at our cost as soon as the stock will be replenished.