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FAQ
Do you require a signature?
We always ship without a signature required but we have noticed that depending on the local post legislation they can still ask for one. That is why we always recommend using the REAL name and address, in order to be able to retrive your package in case of loss or non-delivery.
We are in this business for more than 12 years and have had many orders delivered to a post office instead of being forwarded to door delivery. Even if this happens, it's just a simple procedure and nothing to be worried about.
Please note that after the Customs authorities have completed their inspection, your package can no longer be intercepted, scanned or treated in any unusual way and you can go ahead and receive it as any other regular Amazon package.
Related questions
How can I track my package?
When will you ship my order?
My package has been handed to the carrier but I don’t have a tracking number.
What are my delivery options?
Can I choose expedite shipping services like UPS, DHL, Fedex?
How much is the shipping cost?
How long does delivery take?
My country is not on the list.
Should I use my real name in the address?
My tracking number does not work.
My package is sitting in the origin country/ has a status “Label created” or “Preparing to dispatch”.
My order has not arrived.
I have missed my delivery... / My tracking number has Alert/Failed delivery attempt status.
My package is being returned to sender.
Can you ship to PO box, APO addresses?
Can I change my delivery address?
Are your packages discreet enough?
My package is being held in customs.
What if my package will be seized? Can my address be flagged?
Do you ship HGH/HCG frozen?
My Package is sitting in California
Do I need to pay taxes if I order to EU? Do you provide invoices?