There is no need to worry, usually customs clearance procedure takes 2-3 days, however sometimes it can take up to 30 days or more to release. Unfortunately, there is nothing we can do to speed up things. We kindly ask to patiently wait, as our shipping success rate from abroad is around 98%.

How can I track my package? When will you ship my order? My package has been handed to the carrier but I don’t have a tracking number. What are my delivery options? Can I choose expedite shipping services like UPS, DHL, Fedex? How much is the shipping cost? How long does delivery take? My country is not on the list. Should I use my real name in the address? My tracking number does not work. My package is sitting in the origin country/ has a status “Label created” or “Preparing to dispatch”. My order has not arrived. I have missed my delivery... / My tracking number has Alert/Failed delivery attempt status. My package is being returned to sender. Can you ship to PO box, APO addresses? Can I change my delivery address? Are your packages discreet enough? Do you require a signature? What if my package will be seized? Can my address be flagged? Do you ship HGH/HCG frozen? My Package is sitting in California Do I need to pay taxes if I order to EU? Do you provide invoices?